WEBSITE MAINTENANCE, SITE SECURITY, SUPPORT

Protect, secure, and keep your website up to date and running smoothly at all times (99.999%)

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WEBSITE MAINTENANCE SERVICES

If you’re looking for a reliable website maintenance technical support, you’re in the right place. Chatter Buzz developers are dedicated to providing website support services to fix problems ranging from the most simple to the most complex. We’re an agency that understands your website investment needs to be protected at all times.

We also offer Managed Cloud Hosting via Google and Amazon cloud platform. With these hosting platform, you can expect your website to be up 99.999% of the time.

Wordpress Website Maintenance
Wordpress Websites

WEBSITE UPDATES

Website maintenance services include various services you need to keep your website secure, user-friendly, and up to date. Some common examples of website maintenance services include:

  • Routine content updates
  • Security scans and patches
  • CMS support and updates
  • Regular site backups
  • Interactivity maintenance
  • Tech support

For a quick summary, here are some examples of updates included in our packages:

STOP SITE HACKING

We shore up security holes and use the best malware monitoring tools on the web to keep your site protected 24/7

SITE LOAD FASTER

We get down to business and implement all the best practices available to get your site running like a finely tuned machine

SITE BACKUPS

We’ve implemented a backup solution that takes incremental backups of your data.

WE DO THE UPGRADES

Let us manage your plug-in and website core updates to ensure that nothing breaks or has code conflicts

Monthly Website Maintenance Pricing and Packages

Looking for a monthly website maintenance package for your business? With our customizable, monthly plans, it’s easy to keep your company’s site secure, up-to-date, and functional for users. Plus, you eliminate the worry that comes with managing, monitoring, and maintaining your website.

View our monthly site maintenance plans and prices:

Features
# unique web update tickets
Website Updates M-F 8a-5p EST
Update request for after hours, weekends & holidays
e-Commerce websites (WooCommerce, Shopify)
Daily security scan
Uptime monitor
Urgent CMS support/restore if website is hacked
Online customer support system
Secure offsite backup (Daily)
WordPress CMS quarterly upgrades/security patches
Custom coding or added functionality
Additional work hourly rate
Turn around time
Job request at a time
Standard
$179 / mo
One (Up to 1 hour of related support time is included)
Not Included
+ $150/mo
Not Included
$135 per hour
Clients on maintenance plans receive priority issue ticketing
1 job at a time
Professional
$249 / mo
Two (Up to 2 hours of related support time is included)
Not Included
+ $250/mo
Not Included
$125 per hour
Clients on maintenance plans receive priority issue ticketing
1 job at a time
VIP Plan
$499 / mo
Three (Up to 3 hours of related support time is included)
Not Included
+ $350/mo
Not Included
$120 per hour
Clients on maintenance plans receive priority issue ticketing
2 jobs at a time

Hourly Website Maintenance Pricing and Packages

If you require routine maintenance and also need a bucket of hours for web enhancements, new feature development, and new page designs then our hourly website maintenance package is what’s best for you. You buy a bucket of hours per month and use them at your discretion. Any hours not used for that particular month will roll over to the following month.

These plans include the same deliverables as our monthly package, but you’re charged an hourly rate. Browse our hourly website maintenance plans and prices:

Features
Hours per month
Billing
Monthly maintenance & hourly breakdown report
Update request for after hours, weekends & holidays
Online customer support system
Design and Development
Custom coding or added functionality
Bronze
$500 / mo
4 hours
Billed in 30-min. increments
Not Included
Silver
$1,000 / mo
10 hours
Billed in 30-min. increments
Not Included
Gold Plan
$3,000 / mo
30 hours
Billed in 30-min. increments
A website that isn't regularly managed is an easy target for hackers looking for unsecure sites.

What do website maintenance services include?

As a part of our website maintenance services, your company receives access to the following:

  • Regular updates
  • Tech support
  • WordPress maintenance

 

Website Regular Updates

With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.

For a quick summary, here are some examples of updates included in our packages:

  • Text: Additions or deletions
  • Photos: Additions or deletions
  • Pages: Additions or deletions using existing page design.
  • Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
  • File downloads: Additions or deletions of PDFs and other documents.
  • Videos: Insertion or deletion of a pre-edited video.
  • Links: Additions or deletions.
  • Color and background images: Changes or replacements.

 

Tech Support

As a part of our website maintenance plans, your company also receives access to our stellar tech support.

Your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.

 

WordPress Maintenance

Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our WordPress website company takes care of WordPress upgrades and security patches for your company.

 

What tasks do you normally perform during the monthly website maintenance?

Depending on which package you opted-in, at a minimum we check your website on a bi-weekly basis and perform the routine maintenance tasks:

  • Functionality check (especially your forms)
  • Server stability check (check error logs)
  • Plugin updates
  • Security check
  • Site backup
  • Purge any spam comments
  • Broken links scan

 

What don’t website maintenance services include?

If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.

For reference, here are a few examples of what you won’t find with our routine website maintenance packages:

  • Navigation redesign
  • Media creation
  • Media edits
  • Content writing
  • New site functionality
  • Site redesigns
  • Interactive features
  • SEO

If you require any of these services, we recommend you order a separate plan for development services.

WORDPRESS WEBSITE MAINTENANCE FAQ

Will you support more than one site?

Our monthly support plans are just for one website (1 CMS). You are welcome to sign up twice if you have two sites.

Do you offer after hours maintenance service?

Only in one of our packages as shown above. Unless discussed separately with the support team.

What CMS platform do you support?

The plans mentioned above pertains to WordPress, Drupal, Joomla, and Shopify websites. If you have other CMS platforms such as DotNetNuke, Sitecore, Magento, etc. Please contact us for a custom quote.

Is there a setup fee?

For websites that we did not build, we need to take the time to asses and get familiarize with how the website was built. In most situations, we will need to take some time to fix the website before it can be fully up to date.

How long does a task take to complete?

We complete tasks within 2-4 business days, most within 3 days. Any request made after 5PM is considered the next business day request.

What specific task are not included on the maintenance service?

For reference, here are a few examples* of what you won’t find with website maintenance services:

New page designs, navigation re-design, media creation, media edits, content writing, new site functionality, site redesigns, interactive features, SEO.

Are there limits to the number of tasks I can submit?

To help make sure we can keep all of our customers happy, we handle your request one at a time. Your request shall be within the hours allocated within your plan, if we require more than, you will be informed before starting the task.

How do you bill and charge time?

We bill on a 30 minutes minimum increments for every single job request. As for maintenance billing, we bill before the month of service.

Web Maintenance Support List

Here are some tasks we can and cannot assist you with.