Job Description:

We are seeking a motivated Operations Manager to grow and run the agency’s day-to-day operations in our Downtown Orlando location.

This person will oversee, motivate, and build the current team of top marketers and sellers. This is not your traditional ad agency—we are using tech, AI, and a great teams to revolutionize how we serve our clients. This is an in-house position here in Orlando, Florida.

The ideal candidate for this role is intellectually curious, able to analyze complex data to identify opportunities and solve problems, has the capacity to work in a fast-paced, collaborative team environment, and is driven to help improve and innovate the team’s approach to servicing our clients.

Responsibilities include onboarding new clients and overseeing campaign plans, execution, and KPIs.

The catch is that this is nothing like your traditional branding or creative agency. Our clients come to us to deliver results—specifically sales and revenue. We work with small businesses, large enterprises, and government agencies. We use our knowledge to drive new clients to our partners and maintain a focus on only delivering exceptional results.

Key Responsibilities

• Operational Strategy & Process Improvement
  • Provide hands-on leadership for all marketing activities—from strategy and playbook development to deliverable development —to grow our clients’ revenue and meet or exceed KPIs.
  • Oversee day-to-day agency operations to ensure smooth delivery of client work across departments (creative, media, strategy, web, development, etc.).
  • Develop and implement efficient operational workflows to optimize team productivity.
  • Oversee project management processes, ensuring timelines and budgets are met.
  • Identify bottlenecks and introduce automation/tools to enhance efficiency.
  • Develop SOPs (standard operating procedures) to maintain consistency and quality.
• Team & Resource Management
  • Manage team bandwidth, assigning work based on current workloads and capabilities.
  • Forecast future resource needs and plan accordingly.
  • Allocate resources effectively to meet project and campaign deadlines.
  • Ensure proper onboarding and training of team members for operational consistency.
  • Assist in hiring, onboarding, and performance monitoring of team members and freelancers.
  • Foster a positive agency culture and support team development through mentorship and accountability.
  • Evaluate and manage agency tools and platforms (e.g., Active Collab, Slack, HubSpot, Zoom, etc).
• Performance Monitoring & Reporting
  • Track KPIs related to operational performance, team utilization, project profitability, and client delivery.
  • Generate reports on project progress, team productivity, and campaign efficiency.
  • Work closely with leadership to refine business strategies based on performance data.
  • Analyze and report on agency/client performance and make recommendations for improvements or cost efficiencies.
  • Recommend and implement strategies for improving cost efficiency and margin.
• Quality Control & Client Delivery Assurance
  • Work closely with account and project managers to ensure deliverables are high quality and on time.
  • Implement checklists, review systems, and quality assurance protocols.
• Risk & Crisis Management
  • Anticipate and resolve internal operational risks before they affect client delivery.
  • Act quickly in addressing issues such as missed deadlines, client dissatisfaction, or team turnover.
  • Address any client issues or concerns.

Qualifications & Requirements

• Minimum of 5 years experience including significant experience at a similar sized-agency firm with deep understanding of the digital marketing space.
• Prior experience in a digital marketing or creative agency environment is required.
• Strong background in managing workflows, deadlines, budgets, and cross-functional teams.
• Proficiency in resource planning, capacity management, and delegating work across in-house and outsourced teams.
• Excellent interpersonal and leadership skills; able to motivate and unify diverse team members.
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Excellent communication skills, both written and verbal.
• Highly organized with strong attention to detail.
• Familiar with the EOS process
• Flawless appearance

Company Description:

Chatter Buzz is not your typical digital agency. We’re a team of strategists, creatives, techies, and go-getters who believe in pushing boundaries — for our clients and for ourselves.

When you work with us, you’re not just managing accounts — you’re building a future. We create a culture of curiosity, leadership, and growth. You’ll probably learn more here in one year than you would in three anywhere else. Why? Because we invest in our people.

We don’t just give you a standard 3–4% annual raise and call it a day. We reward real performance with bonuses and commissions — across the board. If you’re delivering results, you’ll see that reflected in your paycheck.

At Chatter Buzz, you’ll:

• Gain exposure to a wide variety of industries and campaign types
• Work alongside passionate pros who push you to be your best
• Be encouraged to lead, take initiative, and own your role
• Receive mentorship and training that fuels your personal and professional growth
• Thrive in a team that truly wants to see you succeed — wherever your path leads
• Be compensated for performance, not just time — with bonuses and commissions available to everyone

If you’re looking for a place to grow, be challenged, and do your best work — this is it.

Job Description:

We’re on the lookout for a results-focused Paid Media Account Manager to join our growing team in our Downtown Orlando office location. 

If you’re someone who lives and breathes digital advertising, knows how to get real results from PPC campaigns, and loves collaborating with clients and teammates alike — let’s talk. 

In this role, you’ll take the lead on planning, launching, and optimizing paid media campaigns across platforms like Google Ads, Meta, LinkedIn, and programmatic DSPs. You’ll be the go-to expert for your clients, working closely with them to hit performance goals, while also mentoring junior team members and collaborating across departments to make every campaign a success.

What You’ll Be Doing:

Client Management & Strategy

• Own client relationships, proactively addressing challenges and ensuring satisfaction.
• Develop data-driven paid media strategies that align with client goals.
• Set measurable KPIs and optimize media budgets for optimal ROI.
• Present campaign performance, insights, and next steps in client monthly meetings.

Campaign Execution & Optimization

• Independently manage and optimize PPC campaigns across platforms (Google Ads, Meta, LinkedIn, Programmatic DSPs, etc.).
• Monitor performance metrics (ROI, CTR, CPA) and make strategic adjustments.
• Execute A/B testing and continuously refine strategies to improve results.
• Ensure campaigns align with SEO strategies for integrated digital marketing success.

Team Collaboration & Leadership

• Mentor junior team members and share industry best practices.
• Collaborate with internal teams (Creative, Client Services, Sales) to ensure campaign success.
• Lead testing initiatives to improve campaign efficiency and innovation.
• Data Analysis & Reporting
• Analyze campaign data, develop insights, and provide recommendations for optimization.
• Utilize data visualization tools to present trends and opportunities.
• Ensure accurate and timely reporting to clients and stakeholders.

What You’ll Need ( Requirements)

• Bachelor’s degree in Marketing, Advertising, Business, or a related field
• Certifications in Google Ads, LinkedIn, Meta Ads, or willingness to get certified
• 3–5 years of hands-on experience managing paid media campaigns (agency or in-house)
• Deep knowledge of Google Ads, Facebook Ads Manager, LinkedIn Ads, etc.
• Strong analytical skills with experience in Google Analytics and bid management tools.
• Proven ability to build and maintain strong client relationships through excellent communication.
• Ability to manage multiple projects and deadlines with attention to detail.

What we offer!

• Annual Salary between $60,000 – $80,000 (based on experience)
• Health insurance with company contribution
• 3 days in office – 2 days WFH
• Free downtown parking
• Collaborate and learn from an amazing team of strategists
• Paid vacation
• Paid time off
• Winter Closure for the holidays- December 25th to January 1st.
• 2-week paid sabbatical every 5 years of employment
• 401(k) with employer matching
• Training budget
• MacBook Air issued to you at the time of hire

Company Description:

Chatter Buzz is not your typical digital agency. We’re a team of strategists, creatives, techies, and go-getters who believe in pushing boundaries — for our clients and for ourselves.

When you work with us, you’re not just managing accounts — you’re building a future. We create a culture of curiosity, leadership, and growth. You’ll probably learn more here in one year than you would in three anywhere else. Why? Because we invest in our people.

We don’t just give you a standard 3–4% annual raise and call it a day. We reward real performance with bonuses and commissions — across the board. If you’re delivering results, you’ll see that reflected in your paycheck.

At Chatter Buzz, you’ll:

• Gain exposure to a wide variety of industries and campaign types
• Work alongside passionate pros who push you to be your best
• Be encouraged to lead, take initiative, and own your role
• Receive mentorship and training that fuels your personal and professional growth
• Thrive in a team that truly wants to see you succeed — wherever your path leads
• Be compensated for performance, not just time — with bonuses and commissions available to everyone

If you’re looking for a place to grow, be challenged, and do your best work — this is it.