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Case StudY
Orlando Utility Commission
The Orlando Utility Commission (OUC) partnered with Chatter Buzz Media to revamp their website, delivering a sleek, modern design paired with an enhanced, mobile-first user experience. The goal was to create a responsive, accessible platform that simplified customer interactions and showcased OUC’s commitment to innovation and sustainability.
SERVICES WE PROVIDED
Website Strategy & Consulting, Strategic Planning, UX/UI Design, Coding, Performance Optimization, Accessibility Compliance, Website Training.
The Challenge
Transforming OUC’s Outdated Website into a Seamless Digital Experience
OUC’s previous website had become outdated, with a complex navigation structure and limited mobile functionality. Customers struggled to access critical services, like bill payments and outage reports, while the site’s backend made content updates cumbersome for the OUC team. The challenge was to transform the platform into a modern, user-friendly hub that streamlined both customer and internal workflows.
Approach & Execution
Crafting a User-Centric, Secure, and Scalable Platform for OUC
We began with comprehensive user research, including analytics reviews, to understand pain points and prioritize features. Our design team crafted a sleek, intuitive interface with clear navigation pathways, emphasizing accessibility and responsiveness across all devices.
Building a Faster, Smarter, and More Manageable Platform for OUC
On the development side, we built editable content blocks that empowered OUC’s team to manage content seamlessly. We optimized site performance, reducing load times through efficient coding practices and integrating tools for real-time outage tracking and account management.
Ensuring Accessibility and Aligning with OUC’s Vision
Regular testing cycles ensured the platform met WCAG accessibility standards, providing an inclusive experience for all users. We maintained close collaboration with OUC throughout the project, incorporating feedback iteratively to align the final product with their vision.
The Results
The new OUC website launched with remarkable improvements
Overall, the redesigned OUC website successfully bridged the gap between technology and user needs, reinforcing OUC’s reputation as a forward-thinking utility provider in the Orlando community.
Improved Load Speeds
Optimized site performance to deliver faster load times and a smoother user experience across all devices.
Streamlined Customer Interactions
Simplified access to core services such as bill payments and outage reporting.
Flexible Content Management
Implemented modular, editable content blocks, enabling the OUC team to update and customize pages without developer support.
Modernized Visual Design
Delivered a fresh, user-friendly interface aligned with current design standards and OUC’s brand identity.
Mobile-First Experience
Ensured full responsiveness and seamless functionality across smartphones, tablets, and desktops.
Enhanced Search Functionality
Upgraded on-site search to help users quickly locate answers, forms, and key service information.
ADA-Compliant & Accessible Design
Built with accessibility best practices to meet WCAG standards and ensure usability for all visitors.
Strengthened Security
Integrated up-to-date security protocols and encryption to protect customer data and online transactions.
Multilingual Support
Added language options to better serve Orlando’s diverse community.
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