Careers at Chatter Buzz

job description

The Director of Strategy is the senior-most marketing strategist in the agency. They oversee client strategy, campaign direction, funnel architecture, positioning, and performance across all service lines (SEO, PPC, CRO, Content, Web, CRM, Email, Social, etc.).

They act as the fractional strategist for select high-value accounts while ensuring the entire agency delivers unified, measurable, revenue-driven marketing strategies.

This role bridges creative + messaging direction, marketing leadership, strategic planning, revenue operations, client communication, internal team alignment, and reporting & attribution

What You’ll Be Doing:

Strategic Leadership & Client Direction

• Own the marketing strategy for high-value clients
• Create 90-day, 6-month, and 12-month strategic roadmaps
• Build marketing plan, budget, KPIs, OKRs, and revenue forecasts
• Conduct deep-dive kickoffs: ICP, positioning, messaging, funnels
• Guide the creation of multi-channel strategies (SEO, PPC, Social, Web, Email, etc.)
• Lead quarterly business reviews (QBRs) and executive-level presentations
• Implement attribution, dashboards, and reporting
• Ensure all strategies tie directly to revenue growth, leads, and ROI

Team Oversight & Cross-Department Leadership

• Lead the SEO, PPC, Content, Web, and CRO teams in unified execution
• Ensure account managers stay aligned with strategy
• Review and approve all major campaign plans before they go live
• Oversee creative direction and messaging frameworks
• Mentor internal specialists on how to think strategically
• Provide escalation support for client challenges or performance dips

Funnel & Conversion Optimization

• Oversee landing page strategies, CRO testing, and performance
• Build funnel architectures (TOFU/MOFU/BOFU)
• Plan ClickFunnels funnel strategies and page flows
• Partner with the CRO/UX team for conversion improvements
• Create narrative, messaging hierarchy, and CTA frameworks

High-Level Client Communication

• Act as strategic advisor to CEOs, founders, and executive teams
• Run monthly and quarterly strategy calls
• Provide proactive communication, insights, and recommendations
• Ensure clients feel guided, supported, and understood

Performance, Analytics & Reporting

• Own client KPIs: leads, ROAS, CAC, CPL, pipeline, conversions
• Analyze data from Google Ads, GA4, Meta, HubSpot, GHL, CRM systems
• Translate performance into insights and recommendations
• Ensure clean tracking, attribution, UTMs, and dashboards
• Identify early warning signs and course-correct proactively

Internal Innovation & Agency Growth

• Improve the agency’s strategy frameworks and processes
• Lead new service development and go-to-market execution
• Standardize strategy templates, analyses, and SOPs
• Keep the team ahead of marketing trends (AI, data, LLMs, PMAX, etc.)
• Support Sales Team on big pitches and strategic opportunities

Client Load & Time Allocation

• Manages 3–6 high-value Fractional CMO clients and oversees strategy for 8–10 mid-tier retainers
• Total strategic oversight: 12–15 accounts maximum

Qualifications & Experience

• 10+ years of senior-level marketing strategy experience
• Proven experience acting as a Fractional CMO or Head of Marketing
• Deep expertise across SEO, Paid Media, CRO, Content, Web, and Analytics
• Strong understanding of attribution, analytics platforms, and CRM systems
• Executive presence with the ability to advise CEOs and leadership teams
• Experience in agency environments strongly preferred

job description

The Account Manager II (AM II) is a senior client-facing role responsible for managing and growing a portfolio of digital marketing clients. This role requires prior experience as an Account Manager within a digital marketing agency and a strong working knowledge of integrated marketing channels, including SEO, Paid Media, CRO, Content, Web, CRM, and Revenue Operations.

This position is based in Chatter Buzz’s Downtown Orlando office and manages 8–12 active client accounts, depending on account size, scope, and level of integration. The AM II owns the client onboarding experience, maintains the monthly playbook plan, and serves as the strategic quarterback—ensuring alignment between client goals, internal execution teams, and performance outcomes.

What You’ll Be Doing:

Client Onboarding & Playbook Ownership

• Lead and manage the client onboarding process, ensuring a smooth transition from sales to execution
• Facilitate kickoff meetings and ensure all onboarding documentation, access, and questionnaires are completed
• Create, maintain, and update the monthly client playbook plan, outlining strategy, priorities, initiatives, and KPIs
• Use the playbook as the primary tool to guide client conversations, align expectations, and drive accountability
• Ensure playbooks are reviewed with clients regularly and updated based on performance and evolving goals

Client Relationship & Account Ownership

• Serve as the primary day-to-day contact for 8–12 client accounts, based on scope and complexity
• Build trusted, long-term relationships with client stakeholders (owners, executives, marketing leaders)
• Lead recurring client meetings, performance reviews, and strategic discussions
• Ensure high client satisfaction, retention, and contract renewals
• Identify growth opportunities, upsells, and expansion opportunities in collaboration with leadership

Strategy Execution & Channel Oversight

• Oversee execution across SEO, Paid Media, CRO, Content, Web, CRM, and RevOps initiatives
• Ensure strategies align with client business objectives, revenue targets, and growth stage
• Translate strategy into clear priorities and direction for internal specialists
• Review deliverables for quality, accuracy, and alignment with the playbook plan
• Coordinate timelines and dependencies across multiple workstreams

Performance Management & KPIs

• Own and communicate performance across core marketing and revenue KPIs, including: Pipeline, Leads and lead quality, Cost per Lead (CPL), Customer Acquisition Cost (CAC), Return on Ad Spend (ROAS) and Conversion rates.
• Interpret dashboards and reporting to provide actionable insights
• Proactively flag performance risks and recommend optimizations
• Ensure data accuracy across analytics, CRM, and reporting platforms

CRM, RevOps & Funnel Alignment

• Understand and support CRM workflows, lead routing, attribution, and reporting
• Ensure marketing efforts align with sales processes and pipeline stages
• Collaborate with internal RevOps, Paid Media, and Strategy teams to improve lead quality and conversion
• Help clients understand how marketing performance connects to revenue outcomes

Internal Collaboration & Process Adherence

• Work closely with Paid Media, SEO, Creative, Web, and RevOps teams
• Ensure tasks are properly scoped, prioritized, and tracked in project management tools
• Maintain strong internal communication to keep accounts moving efficiently
• Follow Chatter Buzz processes, documentation standards, and communication protocols

Qualifications & Experience

• 3–6+ years experience as an Account Manager in a digital marketing agency
• Proven experience onboarding new marketing clients
• Experience creating and managing strategic planning documents or playbooks
• Strong working knowledge of SEO, Paid Media, CRO, Content, Web, CRM, and RevOps
• Ability to confidently speak to KPIs: Pipeline, Leads, CAC, ROAS, CPL, Conversions
• Experience managing multiple client accounts simultaneously
• Strong client-facing communication and presentation skills
• Ability to work from the Downtown Orlando office

job description

The Administrative Assistant is a part-time (20-30 hrs per week), in-office role that supports the Chief Operating Officer (COO) and leadership team by ensuring smooth office operations, accurate documentation, organized reporting, and consistent administrative support. This position requires early morning availability to open the Downtown Orlando office and support daily operations.

What You’ll Be Doing:

Office & Operations Support

• Open and prepare the Downtown Orlando office each morning (Mon, Wed & Thurs)
• Maintain office organization, supplies, and daily readiness
• Support in-office logistics, meetings, and day-to-day operations
• Check and update staff availability schedules
• Monitor adherence to internal policies and procedures and provide reminders as needed
• Assist leadership in documenting, organizing, and maintaining Standard Operating Procedures (SOPs)
• Monitor and address client support tickets

Client & Staff Onboarding Support

• Assist with onboarding new clients by requesting, organizing, and tracking access to required platforms and accounts
• Support staff onboarding by coordinating access to internal systems, tools, and documentation
• Ensure onboarding checklists for both clients and staff are completed accurately and on time
• Maintain organized internal records related to onboarding and access management

Reporting & Documentation

• Assist in developing and compiling internal reports, including: team performance reporting, time tracking and utilization reports, staff availability, internal meeting agenda preparation, collection and organization of end-of-week reports
• Support leadership with data organization, reporting consistency, and formatting
• Maintain accuracy and timeliness across all reporting deliverables

Billing & Vendor Assistance

• Assist with billing support, invoice tracking, and vendor documentation
• Help manage vendor records, contracts, and payment coordination
• Support operational and finance workflows as directed

COO & Leadership Support

• Provide direct administrative support to the COO and leadership team
• Assist with scheduling, task coordination, and follow-ups
• Prepare meeting materials, notes, and action items when needed

General Administrative Duties

• Manage incoming emails, calls, and internal requests
• Coordinate calendars, meetings, and internal communications
• Provide administrative support across departments as required

Qualifications & Experience

• Prior experience in an administrative, office assistant, or operations support role
• Strong technical skills using Google WorkSpace, Zoom, Slack,
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Comfortable working in an in-office agency environment
• Ability to work 25–30 hours per week
• Must be able to arrive early to open the Downtown Orlando office
• Reliable, organized, and professional

job description

We’re on the lookout for a results-focused Paid Media Account Manager to join our growing team in our Downtown Orlando office location. 

If you’re someone who lives and breathes digital advertising, knows how to get real results from PPC campaigns, and loves collaborating with clients and teammates alike — let’s talk. 

In this role, you’ll take the lead on planning, launching, and optimizing paid media campaigns across platforms like Google Ads, Meta, LinkedIn, and programmatic DSPs. You’ll be the go-to expert for your clients, working closely with them to hit performance goals, while also mentoring junior team members and collaborating across departments to make every campaign a success.

What You’ll Be Doing:

Client Management & Strategy

• Own client relationships, proactively addressing challenges and ensuring satisfaction.
• Develop data-driven paid media strategies that align with client goals.
• Set measurable KPIs and optimize media budgets for optimal ROI.
• Present campaign performance, insights, and next steps in client monthly meetings.

Campaign Execution & Optimization

• Independently manage and optimize PPC campaigns across platforms (Google Ads, Meta, LinkedIn, Programmatic DSPs, etc.).
• Monitor performance metrics (ROI, CTR, CPA) and make strategic adjustments.
• Execute A/B testing and continuously refine strategies to improve results.
• Ensure campaigns align with SEO strategies for integrated digital marketing success.

Team Collaboration & Leadership

• Mentor junior team members and share industry best practices.
• Collaborate with internal teams (Creative, Client Services, Sales) to ensure campaign success.
• Lead testing initiatives to improve campaign efficiency and innovation.
• Data Analysis & Reporting
• Analyze campaign data, develop insights, and provide recommendations for optimization.
• Utilize data visualization tools to present trends and opportunities.
• Ensure accurate and timely reporting to clients and stakeholders.

What You’ll Need ( Requirements)

• Bachelor’s degree in Marketing, Advertising, Business, or a related field
• Certifications in Google Ads, LinkedIn, Meta Ads, or willingness to get certified
• 3–5 years of hands-on experience managing paid media campaigns (agency or in-house)
• Deep knowledge of Google Ads, Facebook Ads Manager, LinkedIn Ads, etc.
• Strong analytical skills with experience in Google Analytics and bid management tools.
• Proven ability to build and maintain strong client relationships through excellent communication.
• Ability to manage multiple projects and deadlines with attention to detail.

Internship Opportunities

Location: Downtown Orlando, FL (On-site only)

Are you a driven, creative, and detail-oriented Junior, Senior, or Graduate student looking to kickstart your career in marketing, advertising, or communications? Chatter Buzz, a top full-service digital marketing agency in Downtown Orlando, is now accepting applications for multiple internship positions offered year-round.

We’re not just looking for interns — we’re looking for rising stars. People who take initiative, communicate clearly, love to learn, and thrive in a fast-paced, collaborative environment. If that sounds like you, we want to hear from you.Are you a driven, creative, and detail-oriented college student looking to kickstart your career in marketing, advertising, or communications? Chatter Buzz, a top full-service digital marketing agency in Downtown Orlando, is now accepting applications for multiple internship positions offered throughout the year!

🌟 Internship Positions Available:

Account Coordinator Internship

• Support client relationships, project coordination, and internal team communications. Great for aspiring account managers and project coordinators.

Paid Media Internship

• Learn the ins and outs of Google Ads, Meta, and other ad platforms. Ideal for students passionate about digital advertising and analytics.

Social Media Internship (Video Focus)

• Create engaging, short-form video content and assist with content calendars, scheduling, and performance tracking.

Sales Internship

• Attend local events with our sales lead, support outreach strategies, and help build strong connections with prospects. Perfect for confident communicators.

Copywriter & Editor Internship

• Write, proof, and edit content for websites, blogs, and social channels while learning how to adapt brand voice and optimize for SEO.

What We’re Looking For

• Current Junior, Senior, or Graduate student in a relevant degree program
• GPA of 3.7 or higher (proof of GPA required if selected)
• Strong communication skills — both written and verbal
• Organized, detail-oriented, and reliable self-starters
• Collaborative team players who thrive under deadlines
• A passion for marketing, creativity, and growing your craft
• A professional and polished appearance, with a commitment to our business casual in-office dress code
• Ability to be on-site at our Orlando, FL (Downtown) office during the internship period